Exchange & Return Policy - Tea Yard

Exchange & Return Policy

Our prime aim is to offer an assorted range of topmost quality Green Tea at the most competitive prices. We, at Tea Yard, believe that customer satisfaction is the key to success in every business and that’s why our complete effort is to provide the finest quality range of Green Teas to our customers all across the globe. However, if any of our products failed to satisfy your quench or are found a bit different from standard quality, we provide the facility to simply return it to us within 7 days from the date of purchase to avail replacement or a 100% money-back guarantee.

In case if you are not satisfied with our products, simply return and exchange them.

  • Please make sure before returning that the products should be in unused condition.
  • 100% money-back guarantee
  • It will take 10 to 12 business days for the refund process to take place.

According to our refund/exchange policy, customers have to bear the cost of shipping involved in the returning/exchanging process. Also, it is to mention that the shipping cost we offer to our customer is the discounted price and we pay the original cost to the shipping company from our side. So, in the case of return/exchange, the discounted rate is not applicable and that’s why the customer has to pay the original shipping cost. One can check the original shipping cost at the website of the shipping company.

In case of any fault for which the customer is responsible such as giving us the wrong address or contact number, not collecting the ordered products, or any other reason, the customer has to pay the complete shipping cost. The complete shipping cost will be the original one charged by the shipping company and not the discounted one we offer or mentioned on our site. The shipping cost can be checked online also.

Order Cancellation

On account of the unavailability of products, their depiction, or price changes, Tea Yard reserves the right for cancellation of the order. Even those products that are accepted to deliver can be canceled. In that case, prior information will be provided to the consumer about the cancellation of the order. Further, no additional costs will be charged for the cancellation.

Consumer retains the full right to cancel the order before delivery of the order by contacting Support during working hours. Once dispatched, the order would not be canceled and customers are required to accept it according to the terms and conditions. If payment of the products gets failed then, in that case, the cancellation can be done.

Procedure To Return The Products

In case of damaged product delivery (though it would never happen), users can return their products but they are required to go through a certain procedure to return them. To file a return, the Order Number, Picture of the damaged product, and a detailed reason for returning should be provided over the email.

After the complete evaluation of the problem, suitable instruction and product/products can be returned to Building No. 38, Block C, Sector 63, Noida, Uttar Pradesh-201301, India.

Customers are required to return the products only in their original packing by Tea Yard at our return address given above. The order number should be labeled very clearly on the packing.

Procedure To Exchange The Products

In case of an exchange, the users can return their products along with the Order Number, Picture of the Product, and a detailed reason for exchange should be provided over the email.

After confirmation from our end, the product/products can be returned to Building No. 38, Block C, Sector 63, Noida, Uttar Pradesh-201301, India.

Customers are required to return the products only in their original packing by Tea Yard at our return address given above. The order number should be labeled very clearly on the packing.

Once the return shipment gets delivered to us, we will ship the exchange item to your original address. Please note that the buyer will be responsible for paying the shipping for both the return and exchange processes.

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